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Looking for a care home
0800 917 0478

Cookie Policy

Sanctuary Care is committed to protecting your personal information. This page answers some important questions about how we use cookies and how this protects your personal details.

What are cookies?

Cookies are small text files placed on a website visitor’s computer, which identify it to our server. Cookies don’t identify individual users and are widely used in order to make websites work, or work more efficiently, as well as to provide analytical information to the owners of the site which is used to improve user experience.

How to adjust your cookie permissions

You may delete and block all cookies from this site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, visit All About Cookies.

You can manage which cookie categories are enabled (except strictly necessary cookies) by clicking on the “cookie settings” button below:

You can also prevent the setting of all cookies by adjusting the settings on your browser:

If your browser is not listed, please refer to your browser’s ‘Help’ section.

Please be aware that restricting cookies may impact on the functionality of Sanctuary's websites.

List of the cookies used on the Sanctuary Care website

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

ProviderCookieLifespanDescription
sanctuary-care.co.uk_dc_gtm_UA-xxxxxxxxa few secondsThis cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly.
sanctuary-care.co.ukOptanonConsent1 yearThis cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.
sanctuary-care.co.ukhas_jsSessionUsed to indicate whether the visitor's browser has JavaScript enabled.
sanctuary-care.co.ukOptanonAlertBoxClosed1 yearThis cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.
sanctuary-care.co.ukcb-enabled1 yearThis cookie is associated with a free script which shows a cookie alert notice on a website. It is used to record when the user has dismissed the notice to prevent it re-appearing on return visits.
onetrust.com__cfduid1 monthThis domain is owned by OneTrust, a privacy management software which helps organizations achieve compliance with global regulations.
vimeo.comvuid2 yearsThis domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

We also use Hotjar in order to better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). This enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

ProviderCookieLifespanDescription
sanctuary-care.co.uk_gaexp76 daysUsed to distinguish users by Google Analytics – third-party analytics cookies: google analytics for statistical purposes. Type of data processed: IP addresses. To maximize the privacy of users / visitors, we use the “masking IP” feature, which imposes on the system the darkening of the last 8 digits of the IP address of the user / visitor before any type of processing is performed, making in fact the analyzed Purpose: to collect information, in aggregate form, on the number of users and on how they visit our site, to process statistics.
sanctuary-care.co.ukSSESS###########23 daysThis cookie is used by Drupal to link a user to a session so that information about their visit can be stored on the server as they move from one page to the next. This cookie also helps avoid session hijacking. It expires after 23 days.
sanctuary-care.co.uk_gid1 dayThis cookie name is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited.
co.uk_uetvid2914181 daysThis is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
co.uk_hjTLDTestSessionWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable).
sanctuary-care.co.uk_hjTLDTestSessionWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
sanctuary-care.co.uk_hjAbsoluteSessionInProgressa few secondsThis cookie is used by Hotjar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
sanctuary-care.co.uk_uetvid16 daysThis is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
sanctuary-care.co.uk_ga2 yearsThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary-care.co.uk_hjIncludedInPageviewSamplea few secondsThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
sanctuary-care.co.uk_hjFirstSeena few secondsIdentifies a new user's first session on a website, indicating whether Hotjar is seeing this user for the first time.
co.uk_ga2 yearsThis cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
sanctuary-care.co.uk_hjid1 yearHotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.
sanctuary-care.co.ukmhVisitorId364 daysThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
co.uk_gaexp76 daysUsed to distinguish users by Google Analytics – third-party analytics cookies: google analytics for statistical purposes. Type of data processed: IP addresses. To maximize the privacy of users / visitors, we use the “masking IP” feature, which imposes on the system the darkening of the last 8 digits of the IP address of the user / visitor before any type of processing is performed, making in fact the analyzed Purpose: to collect information, in aggregate form, on the number of users and on how they visit our site, to process statistics.
sanctuary-care.co.uk_gclxxxx3 monthsGoogle conversion tracking cookie.
co.uk_gclxxxx3 monthsGoogle conversion tracking cookie.
nr-data.netJSESSIONIDSessionThis domain provides a platform for monitoring the performance of web and mobile applications.
script.hotjar.com_hjIncludedInPageviewSamplea few secondsThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.
script.hotjar.com_hjIncludedInSessionSamplea few secondsThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.
careinspectorate.com__utma2 yearsTo track the behaviour of our visitors using Google’s web analytics service. This can tell us how many visitors we’ve had, where they’ve come from and how long they have spent on the site.
script.hotjar.com_hjSessionRejectedSessionIf present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.
careinspectorate.com__utmcSessionTo track the behaviour of our visitors using Google’s web analytics service. This can tell us how many visitors we’ve had, where they’ve come from and how long they have spent on the site. __utmc provides a timestamp of the exact moment in time when a visitor leaves a site.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

ProviderCookieLifespanDescription
sanctuary-care.co.ukSnapABugVisitSessionThis cookie name is associated with live chat software from SnapEngage. This cookie identifies a new user session.
sanctuary-care.co.uk__atuvc1 yearThis cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.
sanctuary-care.co.ukSnapABugHistory1 yearThis cookie name is associated with live chat software from SnapEngage. This cookie identifies a visitor to enable a history of engagement to be recorded.
sanctuary-care.co.ukSnapABugRefa few secondsThis cookie name is associated with live chat software from SnapEngage. The cookie records the landing page and origin of a visitor.
sanctuary-care.co.uk__atuvsa few secondsThis cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented but has been categorised on the assumption it serves a similar purpose to other cookies set by the service.
sanctuary-care.co.ukSnapABugUserAlias1 yearThis cookie stores the visitor alias (name) on use of the setUserName() Javascript API. This cookie is used to support subsequent chats so that once it is known, the chat agent doesn’t need to collect the information again.
sanctuary-care.co.ukhas_js23 daysMost commonly associated with the Drupal content management system. Drupal uses this cookie to indicate whether the visitor's browser has JavaScript enabled.
sanctuary-care.co.ukSESSad5e29386ec80d221d1969a21186dc11SessionThese are temporary and are erased when you close your browser at the end of your surfing session. The next time you visit that particular site it will not recognise you and will treat you as a completely new visitor
storage.googleapis.comSnapABugUserAlias1 yearThis cookie stores the visitor alias (name) on use of the setUserName() Javascript API. This cookie is used to support subsequent chats so that once it is known, the chat agent doesn’t need to collect the information again.
storage.googleapis.comSnapABugVisitSessionThis cookie name is associated with live chat software from SnapEngage. This cookie identifies a new user session.
storage.googleapis.comSnapABugHistory1 yearThis cookie name is associated with live chat software from SnapEngage. This cookie identifies a visitor to enable a history of engagement to be recorded.
storage.googleapis.comSnapABugRefa few secondsThis cookie name is associated with live chat software from SnapEngage. The cookie records the landing page and origin of a visitor.
carehome.co.ukvisid_incap_1 yearIncapsula DDoS Protectiona and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
carehome.co.ukincap_ses_SessionIncapsula DDoS Protectiona and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (i.e., session cookie)
sanctuary.radarhealthcare.net__RequestVerificationTokenSessionThis is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.
careinspectorate.com__utmba few secondsUsed to store time of visit.
careinspectorate.com__utmz6 monthsThird-party cookie generated by careinspectorate.com for use of their report widget to store used keyword and search engine.
bootstrapcdn.com__cfduid1 monthCookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
careinspectorate.com__utmta few secondsUsed to store number of service requests.

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

ProviderCookieLifespanDescription
co.uk_fbp3 monthsUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
sanctuary-care.co.uk_fbp3 monthsUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
co.uk_uetsid7979 yearsThis cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
sanctuary-care.co.uk_uetsid1 dayThis cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
google.com_GRECAPTCHA6 monthsUsed to provide spam protection.
youtube.comVISITOR_INFO1_LIVE6 monthsThis cookie is used as a unique identifier to track viewing of videos.
youtube.comCONSENT17 yearsYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
s7.addthis.com__atuvsa few secondsThis domain is owned by Addthis. The main business activity is: AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
youtube.comGPSa few secondsYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
s7.addthis.com__atuvc1 yearThis domain is owned by Addthis. The main business activity is: AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
facebook.comfr3 monthsContains browser and user unique ID combination, used for targeted advertising.
doubleclick.netIDE1 yearThis domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.
bing.comMUID1 yearThis domain is owned by Microsoft - it is the site for the search engine Bing.
s7.addthis.com__atrfsa few secondsThis domain is owned by Addthis. The main business activity is: AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.
doubleclick.nettest_cookiea few secondsThis domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.
youtube.comYSCSessionYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
facebook.com SessionThis is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
addthis.comxtc1 yearThis domain is owned by AddThis. AddThis provides web widgets that site owners embed into their pages or other content to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted behavioural advertising.
addthis.comuvc1 yearTracks how often a user interacts with AddThis.
addthis.comloc1 yearStores the visitors geolocation to record location of sharer.
flashtalking.comflashtalkingad1729 daysThis is used to serve tailored advertising via the FlashTalking platform. The cookie collects the URL visited and the channel used to enter the website. More information and options to opt-out of FlashTalking specifically can be found at: Flashtalking | Opt-Out.

These cookies do not store any personal information about you, your computer, your visit, or your browsing history. After the time indicated above, the cookies’ validity is destroyed, and the browser instructed to remove the cookie from your computer.

How to contact Sanctuary

If you have any questions or comments about the Sanctuary Cookie policy, please contact us.

Email: online.marketing@sanctuary.co.uk

Sanctuary House
Chamber Court
Castle Street
Worcester
WR1 3ZQ